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A new feature that lets you pre-download lessons for improved performance has been quietly rolled out by Peloton to certain users of the Peloton Digital iOS app.
If you’re a Peloton user, you may have encountered the frustrating issue of classes not preloading properly. It can be especially problematic if you’re trying to take a live class or have a slow internet connection.
Peloton has acknowledged a bug with the iOS App that prevents the preloading of classes following the iOS16 software update. Peloton has posted an official incident report to the status channel, saying they are investigating the issue.
Fortunately, you can take a few steps to troubleshoot this issue and get your classes preloading again. We’ll explore some common causes of Peloton classes not preloading, and some solutions to fix the issue.
How to fix Peloton classes not preloading?
1. Restart Your Device
If you’ve tried the above solutions and Peloton classes are still not preloading properly, it may be time to restart your device.
Restarting your computer, mobile device or Wi-Fi router can often resolve temporary glitches and issues preventing preloading.
Simply turn off your device, wait a few seconds, and turn it back on again. It will clear any temporary data and allow your device to start fresh.
2. Check Your Internet Connection
A poor internet connection is one of the most common causes of Peloton classes not preloading. If your internet is slow or spotty, the video may not load properly or take longer than usual.
It can result in buffering or stuttering, making it difficult to follow the class. Try to run a speed test on your computer or mobile device to check your internet connection.
If your internet is slow, you may need to upgrade your service or move closer to your Wi-Fi router.
3. Clear Your Browser Cache
If you’re using the Peloton website to take classes, your browser cache may be causing the issue. The cache is a temporary storage area on your computer that stores website data, such as images and videos.
If the cache becomes too full, it can slow down your browser and cause issues with preloading.
To fix this issue, try clearing your browser cache and cookies. It will remove all the stored data and allow the website to load fresh content.
4. Update Your Peloton App
If you’re using the Peloton app on your mobile device, an outdated app version may be causing the issue.
Peloton frequently releases updates to its app, including bug fixes and performance improvements.
If you’re using an older app version, it may be unable to preload classes properly. To fix this issue, check your app store for any available updates and download them if necessary.
5. Contact Peloton Support
If none of the above solutions resolve the issue, it may be time to contact Peloton support.
They may be able to provide additional troubleshooting steps or identify any underlying issues with your account or device.
Peloton support can be reached through the Peloton website or mobile app, and they’re generally quick to respond to user inquiries.
If you’re experiencing issues with Peloton classes or not preloading, there are several steps you can take to fix the issue.
Check your internet connection, clear your browser cache, update your app, restart your device, or contact Peloton support for further assistance.
By following these troubleshooting steps, you’ll be able to enjoy seamless, uninterrupted Peloton classes in no time.
How do you get preloaded classes on Peloton?
To find your preloaded classes, go to the bottom of the Classes page and click “Preloads” (under browse categories). You can also delete all of your classes to make more room.
Do preloaded Peloton classes use data?
To start the class, you need to be connected to the internet. However, once the class starts, it won’t use any data or the internet because the video and audio have already been downloaded.
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